Bus. Eng: “You don’t just jump on a plane to do business”

“The Chinese have been trading internationally for 3000 years. So in 3000 years, they have developed their own set of protocol, their own set of business etiquette. The way you approach them is totally different to what you would if you’re dealing with a Western scenario. Definitely, you need the preparation and training to prepare you to deal with them because their protocol, their business etiquette and their negotiation tactics are very specific. So, you need to get the preparation in order to succeed in your interaction and also to smooth out your relationship with them. If you want an ease of transaction and a flawless interaction with the Chinese, you need to understand them psychologically, socially and in terms of business etiquette.” 

– Sandra Rwese, Chinese Business Coach

Today, we're going to look at the specific business etiquette and protocol of China. This is a Kenyan TV interview with a Chinese business coach. The interview addresses the main question: How do we begin to do business in China?

1) Watch the video and answer the questions that follow:

1. What is it about China that makes it so engaging? (1:07)

2. What is “Double-handed preparation” (Liangshou Zhunbei)? (2:47)

3. Why is it crucial to have a team leader? (3:55)

4. What are the key qualities of a team leader?

5. What does she say regarding:

          -dress code

          -business cards

          -sitting arrangements

          -communication

          -food
         -gift-giving

2) The expressions below in bold come from the interview. Go to http://www.ldoceonline.com/ to look up any that are unfamiliar to you.

A) Banks are strategizing to gear up to serve the Chinese market.(to gear up for s.t./ to gear up to do s.t.)

B) The Chinese will be looking for ,unfortunately, loopholes in your business interactions.

C) Their structure is very hierarchical; there is a strict pecking order.

D) This person will be responsible for bridging the gap between your own CEO and their business team. (to bridge the gap)

E) The team leader must understand every aspect of your company, in and out. Your services, in and out.

F) No showy orange and yellow.(to be showy)

H) How do you carry yourself around social functions? (to carry oneself)

I) Definitely you must be careful with communication. There are certain topics you don’t touch on. (to touch on a subject/topic)

J) There’s no such thing as off the record.  (to be off the record)

K) We have to wrap this up. (to wrap s.t. up)

INT C/D: Present Perfect- Extra Explanations/Practice

http://www.grammar-quizzes.com/presperfsum.html
http://web2.uvcs.uvic.ca/elc/studyzone/410/grammar/ppvpast.htm
http://www.englishpage.com/verbpage/presentperfect.html
http://www.ego4u.com/en/cram-up/grammar/present-perfect-simple

 

Bus. Eng: Collocations

Collocations are words that are "friends" and belong together. They are often used together and sometimes it's hard to explain why it is so, except that it sounds "right" and it is widely used. To sound more natural and to enrich your vocabulary, you need to understand which words can come together and which words cannot. When you learn them, it is probably best to learn them in "chunks" as a group, rather than separate them. There are many categories of collocations:

Some of the most common types are:               (From http://www.englishclub.com/vocabulary/collocations.htm)

• Adverb + Adjective: completely satisfied (NOT downright satisfied)
• Adjective + Noun: excruciating pain (NOT excruciating joy)
• Noun + Noun: a surge of anger (NOT a rush of anger)
• Noun + Verb: lions roar (NOT lions shout)
• Verb + Noun: commit suicide (NOT undertake suicide)
• Verb + Expression With Preposition: burst into tears (NOT blow up in tears)
• Verb + Adverb: wave frantically (NOT wave feverishly) 

    
http://esl.about.com/od/engilshvocabulary/a/collocations.htm
http://www.englishclub.com/vocabulary/collocations.htm

PRACTICE:
http://www.better-english.com/strongcoll.htm

INT C/D: Phrasal Verbs- Transitive (Separable & Inseparable) / Intransitive

Phrasal verbs can either be TRANSITIVE or INTRANSITIVE

1) TRANSITIVE- Takes an object (something or someone) to complete meaning

to hand in: Tom handed in the homework.
object= homework

to look for: She is looking for her right shoe.
object= shoe


2) INTRANSITIVE- Doesn't take an object to complete meaning

to fall through: Our plans fell through.  (no object)
to go back: He went back to Brazil.  (no object)
to stand up: He stood up. (no object)

If a phrasal verb is transitive (takes an object), it can either be SEPARABLE or INSEPARABLE

A) SEPARABLE: The object can go after the particle or between the verb and the particle


Examples:             To hand in:        Tom handed the homework in.
                                                    Tom handed in the homework.

                           To take off:       I took my gloves off.
                                                   I took off my gloves.

**The Phrasal Verb GOLDEN rule: If you use an DIRECT OBJECT PRONOUN (me, you, him/her/it, us, them), the phrasal verb MUST be separated, going between the verb and the particle.

Correct:       Tom handed it in.        I took them off.
Incorrect:     Tom handed in it.        I took off them.

 B) INSEPARABLE: The object must go after the particle

Examples:                    To look for:       I'm looking for a house.
                                                            I'm looking a house for.
   
                                 To come across:    He came across a good book at the store.
                                                              He came a good book across at the store. 
 
More:
http://owl.english.purdue.edu/owl/resource/630/1/
http://www.englishclub.com/grammar/verbs-phrasal-verbs_2.htm
http://heather-marie-kosur.suite101.com/transitive-phrasal-verbs-in-english-a99761

INT C/D: Phrasal Verbs Intro

A PHRASAL VERB is a verb + particle (adverb or preposition) which together create a different meaning from the original verb. They are very common, especially in informal spoken English in a wide variety of contexts. They are best learned in ‘chunks’, as it is often difficult to guess the meaning, even when you know the meaning of each individual part.

Example:           I ran into my teacher at the mall yesterday.          Run + into= To meet s.o by chance

                        He ran away when he was 15.            Run + away= To leave home because of a problem

  

They often have a one-word equivalent which is more formal or literary. For example, you can come across a new phrasal verb or you can encounter it. Many phrasal verbs have multiple meanings, either figurative (idiomatic) or literal. For example, you can pick up a language, pick up the phone, pick your pencil up, pick someone up at the airport, pick up a discussion in class, pick up a girl at a bar, the weather and the economy can pick up, the radio/cell phone can pick up a signal or your mom can pick some milk up at the supermarket. 

There is no magic formula to learning them, but it takes practice and more practice. In order to master phrasal verbs, you need to go beyond understanding them and incorporate them into your own speaking and writing naturally. Pay attention to English around you! Whenever you read, watch TV/movies and listen to songs, be on the lookout for when they show up. The more contact you have with phrasal verbs, the easier it will become to understand and use them! 

Bus. Eng: Idioms-Culture Clash

to break the ice
http://idioms.thefreedictionary.com/break+the+ice



to be thrown in at the deep end
http://idioms.thefreedictionary.com/throw+in+at+the+deep+end


to see eye to eye
http://idioms.thefreedictionary.com/see+eye+to+eye

to be/got in hot water
http://www.thefreedictionary.com/hot+water

to put one's foot in it
http://idioms.thefreedictionary.com/put+foot+in+mouth

to be like a fish out of water
http://www.phrases.org.uk/meanings/fish-out-of-water.html




to be a real eye-opener
http://www.englishclub.com/ref/esl/Idioms/E/an_eye-opener_406.htm

Bus. Eng: Business Protocol/Etiquette Writing

Business Protocol/ Etiquette Writing- (THURS)

Using modals of advice, obligation/necessity, lack of obligation/necessity, do a short writing about how to do/conduct business in your country. Imagine it as giving advice/guidelines to a foreigner.You can either use bullet points or write in paragraph form. If you don't know too much about how business is done, either look it up online or you can focus more on general customs/traditions from your country.

Discuss the following topics:                              -greetings

-gift-giving
-time

-entertaining/socializing/hospitality

-conversation

-communication/behaviour

-appearance 

Use the following modals:

Modals of advice: should/shouldn't/ought to/ must/ mustn't

Modal of obligation/ necessity: must/ mustn't/ have to 

Modals of lack of obligation/necessity: don't have to (not necessary)

Example: Chinese business protocol and etiquette (read aloud in class today)

(From Market Leader Int)

Greetings
-You must greet the oldest person first.
-You don't have to be serious all the time. The Chinese have a great sense of humour. You should be ready to laugh at yourself sometimes.
-You mustn't move to a first-name basis until advised to. You should address the person by an honorific title and their surname.

Business cards
-You should exchange cards after the initial introduction.
-You should hold the card in both hands when offering it.
-You mustn't write on someone's card unless asked to.

Gift-giving
-You shouldn't give flowers, as many Chinese associate these with funerals.
-You mustn't give four of anything, as four is an unlucky number.

Entertaining at home
-It is a great honour to be invited to somone's home. If you cannot accept the invitation, you must offer a very good excuse.
-You should arrive on time, remove your shoes, bring a small gift and eat well to show you are enjoying the food.
-You don't have to eat loudly, but if you slurp or belch, it shows that you are enjoying your food.

INT D: In-Class Listening/Phrasal Verb Practice

LISTENING 

This week, the main topic we''ll be discussing is JOBS/THE WORKPLACE.
Go to this website and do the listening exercise "Job Hunting"

http://esl-lab.com/jobhunting/jobhuntingrd1.htm

1) Listen and answer the 5 questions below
2) Press Final Score to check your answers (If you have mistakes, please listen again and note where you made a mistake)
3) Go to http://esl-lab.com/jobhunting/jobhuntingsc1.htm . Listen again and this time follow along with the script as you listen. Please pay attention to pronunciation of unfamiliar words, sentence stress (reduction/emphasis), rhythm and intonation of the speakers.
4) Scroll over unfamiliar vocabulary to see their definition and write down any new words

 PHRASAL VERBS

1)Use this website http://a4esl.org/q/j/ck/fb-phrasalverbs.html to practice phrasal verbs. The objective is to get 67 questions correct while maintaining a high percentage of accuracy. Please ask me for help when necessary.

604: Living at an airport

Curious about what REALLY happens at YVR airport? Check out the video diaries of a man who lived 80 days @ YVR last year...   http://liveatyvr.tumblr.com/


 From http://liveatyvr.tumblr.com/about:  In celebration of YVR’s 80th anniversary, Vancouver Airport Authority launched a contest to find someone to live at YVR for 80 days and share the stories of the airport with the world. That’s right. Live here. Sleep here. Eat here. Shop here. For 80 consecutive days.
Vancouver resident Jaeger Mah was selected by public vote to take on the challenge. From August 17 to November 4, 2011, he has access to the people, places and behind-the-scenes spaces most have never seen. Until now.
As the official Live@YVR correspondent, Jaeger will sleep at The Fairmont Vancouver Airport Hotel, live in the YVR community and tell the stories of YVR’s 23,600 employees and 400 businesses. And he can’t leave the airport’s Sea Island home for the duration of the 80 days. Not even once.
Follow along as Jaeger uncovers the stories behind YVR and shares the triumphs—and trials—of living at an airport full time.

A news report about live@YVR:

               

One of his videos telling us how the baggage system works:

INT D: Time Expressions

Time expressions we saw this morning in class:

Better Late than never
http://idioms.thefreedictionary.com/Better+late+than+never



Time flies when you're having fun
http://idioms.thefreedictionary.com/Time+flies+when+you%27re+having+fun
 

There's no time like the present
http://idioms.thefreedictionary.com/There%27s+no+time+like+the+present

604: Night Markets

Check out the two Richmond night markets, a summer tradition here in Vancouver. This is one of the cool things to see in Richmond if you've only seen YVR airport. The "Summer Night Market" opened last week and  "Richmond Night Market" opens this weekend. They are open every weekend up until the fall.You can find a lot of awesome / "exotic" food and random/weird things to buy! It is always packed and very lively.

http://www.straight.com/article-682291/vancouver/three-night-markets-bring-taste-asia-vancouver-and-richmond-summer

Summer Night Market- http://www.summernightmarket.com/main/default.asp
Richmond Night Market- http://www.richmondnightmarket.com/

INT C/D: May 14 Phrasal Verb List

 If you are unsure about the meaning of any of these verbs, please look it up (idiomatic/figurative) @ an online dictionary (http://www.ldoceonline.com/) or (http://www.thefreedictionary.com/) or alternatively you can google it e.g. "cut off meaning phrasal verb", find examples of it. We will practice more with these verbs tomorrow.

The definition that is provided beside the phrasal verb is a general definition and may not work in every situation in which it is used.

to take off- to depart
to take s.t. off -to remove
to go out- to participate in an activity outside of your house/ lights shut off/not work
to cut s.t. off- to remove a small part for a larger part
to be cut off- to be interrupted (phone/conversation)
to pick s.t. up - to collect s.t.
to get along with s.o. - to have a good relationship with s.o.
to put up with s.o./s.t.- to endure/tolerate/stand s.t. unpleasant
to look forward to s.t.- to be excited/happy about s.t. in the future
to run out of s.t.- to not have s.t. anymore/to use s.t. up
to come up with s.t.- to think of  (usually an idea, solution)
to put s.t. off- to delay/postpone
to make s.t. up- to create/invent
to throw s.t. away- to get rid of/ to dispose/ to throw s.t. away
to look like s.t./ s.o.- to resemble
to get over s.t./ s.o.- to recover from
to look back on s.t. - to recollect/ to recall
to work out- to exercise
to come across s.t./ s.o -to find by chance/accident
to pass away (euphemism) - to die
to look up to s.o. - to admire/respect
to hold on- to wait
to pick s.t. out - to choose/select
to take place - to happen (an event)
to blow s.t. up - to explode/ to inflate (balloon)
to leave s.t./s.o. out - to omit/to exclude
to call s.t. off - to cancel
to carry on- to continue

Phrasal Verb: CUT

to cut s.t. off
1-to separate s.t from the larger part
"When I was cooking, I accidentally cut the tip of my pinky off. There was a lot of blood."
"Before I wore my new dress out, I forgot to cut the tags off."

to get/be cut off
 -to suddenly not be able to hear someone that you were speaking to on the telephone:
"Hello? Can you hear me? We got cut off."

to cut s.o. off
1-to stop having a friendly relationship with
"Jenny had been completely cut off by all her family and friends."

2-to interrupt s.o. in conversation not allowing them to finish
"Can you not cut me off! Let me finish!"

3-to change lanes dangerously, suddenly moving in front of another car
"I almost got into an accident this morning. An idiot cut me off!"

4-to stop giving money to s.o, especially parent to child
"My parents threatened to cut me off if I didn't go to university."


to cut down/back on s.t. -to reduce (an amount, size, cost of s.t.)
"I've always smoked, but I need to cut back." 
"I want to cut down on eating so much junk food. I need to think of my health 

to cut s.t. down -to cut the trunk of a tree so it falls 
"They cut down all the trees in my neighbourhood." 

to cut s.t.out- to remove s.t. by cutting around it. E.g/ cutting a shape from a piece of paper, a coupon out of a magazine
" My mom likes to cut out coupons all the time." 

"Cut it out!" (spoken) - used to tell s.t. to stop doing s.t. because it is annoying
(Noisy) "Can you guys cut it out! I'm trying to study!"  

Bus. Eng: Vocab List May 14-18

Standard Bank overcomes culture shock
spouse/sibling
to overcome: to get over
to struggle
life: elevator
to have an effect on s.t/ s.o.
to underestimate/overestimate s.o./s.t.
competence
to cope with s.t.
day-to-day
tailored
to face s.o./s.t.
etiquette
to perceive s.o.
to maximize
make-up

Boardroom culture clash
to assess s.o/s.t.
to reinforce s.t.
efficiency- to be efficient
a novelty
cautious/ caution
to prove oneself
to have a competitive edge
to network
to lose face

INT D: Vocab List May 14-18

Time Management
-to prioritize
-to make the best of your time
-efficiency/ to be efficient (fuel-efficient/ energy-efficient)
-punctuality/ to be punctual
-on the other hand
-harsh-severe
-constantly
-persistent
-to upset s.o,
"When in Rome, do as the Romans do. "
-a night owl/ an early bird
-to stay up/to stay out


JOB HUNTING
-to look up
-"in a nutshell" = "to cut a long story short"
-sort of/kind of
-reasonable- appropriate-fair
-benefits
-job security
-to drop out of s.t.
-post-secondary

-headlines
 -to act in a movie
-to star in a movie
-to be in a movie
-to appear in a movie
-to make a movie
-to be/get laid off
-resignation letter
-to resign
-a mayor

Talk about yourself
-to walk the dog
-overcrowded
-to commute
-to take after s.o.
-to look forward to s.t.
-to put up with s.t./s.o
-to take care of s.o.
-to put s.t. off
to give s.t. up

The world's most successful twins
-so far
-a sitcom/ a "dramedy"
-a hit
-a single
-a cover/ a re-make

Idioms from time
-to kill time
-in no time
-in the nick of time
-for the time being
-to call it a day
-the big time
-the time is right
-to take one's time
-on the spur of the moment
-in no time
-high time

INT C: Vocab List May 14-18

to get along with s.o.: to have a good relationship with s.o.
to take up s.t.: to star doing (a  hobby)
to come up with s.t.: to devise/think of
to hand s.t. down: to pass down
to cut s.o off:: to separate
to end up: to find yourself somewhere unexpectedly
to carry on: to continue
to take off; to leave the ground and fly
to come across: to find by chance

-headlines
-to resign
-a resignation letter
-to get/be laid off
-to get fired


Talk about yourself:
-to take after s.o.
-to look forward to s.t.
-to put up with s.t./s.o
-to take care of s.o.
-to put s.t. off
to give s.t. up

-to retire
-senior
-pension
-retirement age
-widow/widower (to be widowed)
-in-laws (mother-in-law, son-in-law)