VOCABULARY
5 hardest nut to crack- a difficult problem to solve
6 comes up- arise (if a problem or difficulty comes up, it appears or starts to affect you)
8 repercussions- consequence (the effects of an action or event, especially bad effects that continue for some time)
19 paperwork-work such as writing letters or reports, which must be done but is not very interesting
21 logistical- the practical arrangements that are needed in order to make a plan that involves a lot of people and equipment successful
38 duplicating- to repeat something in exactly the same way
47 to screen calls- to see who is calling before accepting a phone call (to only talk to who you want)
60 allocating- to use something for a particular purpose
67 bombarding- to do something too often or too much, for example criticizing or questioning someone, or giving too much information
70/71 leaving it up to individuals to sort it out- to let someone else decide something or be responsible to organize/deal with the problem
76 information overload- when someone gets too much
information at one time, for example on the Internet, and becomes tired
and unable to think very carefully about any of it
84 error of judgement- making a wrong decision
86 group dynamics-the way in which people in a group behave towards each other when they are working together or doing an activity together
91 loyalities- the quality of remaining faithful to your friends, principles, country etc
103 highly identified with- very loyal to
108 cost-cutting- when a company tries to reduce its costs
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